The Log Form: Investigation of Complaint provides a standardized, GxP-compliant template for documenting the investigation, assessment, and closure of product-related complaints.
It ensures full traceability from initial reporting to final QA approval — demonstrating that every complaint is properly reviewed, investigated, and resolved in accordance with regulatory expectations.
 
This form is professionally written and 99% complete, designed for biotech and life science companies that need clear, inspection-ready complaint documentation.
It supports integration with the Product Complaints SOP and CAPA SOP, ensuring consistency across all complaint-handling processes.
 
Includes:
Fields for complaint number, product identification, and reporter details
Description and criticality assessment of the complaint
QA verification of investigation and attached reports
CAPA reference numbers and closure confirmation
Signatures for QA approval and complaint closure
 
This log form ensures compliance with GxP, ICH, EMA, and FDA guidelines by providing clear evidence that all complaints are documented, evaluated, and resolved under controlled QA oversight.

It also strengthens your post-market surveillance system and supports audit and inspection readiness.